Tick the work that happens on a case today, put your own minutes against each piece, and see the same work done in one pass. This page is not about what your software costs or who you bought it from. It is about the hours between the case arriving and the decision leaving.
Most institutions do all of this. Some of it is a person, some of it is software with a person watching, and almost all of it is a handoff to the next step.
Nothing here asks you to remove a system. The case keeps living where it lives. What changes is who does the reading, the checking and the writing in between.
Illustrative until a briefing, and not shown as free. Land pricing is usage only with no base fee, so for a first workflow set the base to zero.
There is no vendor named on this page and no licence being costed. We are not arguing that what you bought was a bad decision. We are asking how many hands a single case passes through before somebody can say yes or no.
The opening figures are mid market observations, not measurements of your operation. Time one week of real cases, put those minutes in, and the answer stops being ours and starts being yours.
The one pass side keeps two lines that never go to zero: the cases referred out, and the oversight minutes on the ones that complete. Set both to zero if you want the flattering version, but do not take that number into a board meeting.
The realistic first workflow is one agent on one queue, doing three or four of these steps end to end. The full picture is here because it tells you where this goes, not what you sign in March.
The same arithmetic sits behind how this is priced, which is per decision rather than per seat.